As the effects of the credit crunch spread there are a number of managers who appear to be having trouble keeping a cool head in a crisis. I have had it reported to me that some previously calm managers are emitting destructive comments like a fighter jet discharges flares as it goes in to attack.
The real test of a good leader is how they behave in a crisis, of course it can be difficult to stay calm, but it’s not impossible. People can do it if they arrange their environment so that its filled with reminders to take a breath before responding, this kind of ‘pairing’ is a great way to ensure you are surrounded with reminders of the importance of staying calm.
I often write in big letters on my wipe-board, things like ‘YOU ARE TIRED’ or ‘IT’S A CLIENT, STUPID, STAY CALM’, or recently ‘YOU ARE OLD, WRITE STUFF DOWN’. I change them every time I say something stupid, I change them regularly!
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